When payment links are unpaid, adjustments may occur when crediting. Since Business Central credits prepayments in full and assigns a separate link to each prepayment invoice, partial invoicing can cause mismatches between the original prepayment totals and the amount to be credited.
In these cases, prepayment invoices are either fully credited or reissued with an adjusted balance, with the old link expired and replaced by a new one that must be re-sent to the customer.
Example Workflow
Here’s an example workflow showing how a payment link is canceled and recreated with an adjusted amount if the customer hasn’t paid the link at the time of prepay crediting.
- Create a Sales Order.
- Customer places a sales order worth $220.00 (incl. GST).
- 100% is Prepayment Invoiced.
- A prepayment invoice for $220.00 is posted.
- A payment link for $220.00 is generated and sent to the customer.
- Partially ship and invoice the Sales Order (50%).
- A sales invoice for 50% of the order ($110.00 incl. GST) is posted.
- The 100% Prepayment is Credited.
- A prepayment credit of $110.00 is posted.
- Note: Because the sales order was partially invoiced, posting the prepayment credit reduces the original prepayment invoices’ payment link from $220.00 to $110.00.
