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Alex Fraser


Construction waste recycler implements the enwis waste management system

Alex Fraser Group is Australia’s leading construction and demolition materials recycler with six major recycling centres in Victoria and Queensland. It is a private organisation that has operated for over 130 years. Recognised internationally for its technical expertise and as a pioneer in recycling, Alex Fraser provides Construction and Demolition Materials Recycling, Demolition, Asphalt, RecycleBin™ services, Steel & Salvage Sales, Mobile Crushing, Environmental Services and Special Projects. The company has the capacity to produce in excess of 3 million tonnes of recycled product every year, and has recycled 20 million tonnes of concrete since 1985. An environmentally aware organisation, the recycled roadbase and aggregate products produced by Alex Fraser use 65% less carbon dioxide than any equivalent quarry product.


In the mid 80s, Alex Fraser embarked on one of the most significant sustainability initiatives ever seen in Australia with its demolition recycling. Through significant growth, its business demands quickly superseded its infrastructure, forcing it to add various disparate applications as and when needed in Melbourne and Brisbane. This resulted in multiple technologies and information silos and it became increasingly difficult to have standardised procedures, operate efficiently, or make management decisions.

Because of the limitations imposed by the existing IT infrastructure, many business processes were manual, duplicated and prone to error. With the lack of synergy between the Queensland and Victorian operations, software could not be optimised and no upgrade and ongoing development paths were possible. One of the key difficulties resided within the weighbridge operations that had been set up as stand alone units. Both inbound and outbound products that were required to be weighed were subject to complex pricing structures.

Fenwick Software was the only organisation that offered a fully integrated ERP solution that could meet our specific recycling and waste management business requirements.

Craig Bishop, Manager Information, Technology Services, Alex Fraser Group

Without access to business information, operators relied heavily on memory or outdated price lists that would later have to be rectified with the customers during the invoicing phase. With so much to do, the operators were under incredible pressure, with trucks often facing lengthy wait times. Tracking of the trucks and other waste equipment was becoming impossible to manage – the use of magnetic whiteboards proved to be unreliable – adversely impacting the bottom line. With a new recycling plant worth over $45 million opening at Laverton in November 2009, and an additional plant expected to open in Clayton, plus further plans to expand its Epping operation, Alex Fraser was not equipped to handle the growing demand.


After a stringent review process, Alex Fraser selected Fenwick Software to implement a single, integrated ERP solution tailored specifically to support its complex waste management business. Leveraging Fenwick’s 30 years of IT implementation expertise, together with the market leading enwis waste management and recycling industry solution, Alex Fraser chose to consolidate its business processes and improve its supporting technology in a single project. The enwis software is seamlessly integrated with Microsoft Dynamics NAV to provide a complete ERP solution. It is Europe’s leading solution for the waste management and recycling industry, currently used by over 180 companies.

To commence the project, Fenwick Software, in collaboration with Alex Fraser, conducted business discovery workshops to clearly establish the status and needs of each business function, including accounts, payroll, purchasing, and the weighbridge operations that incorporated quoting and invoicing. “We wanted an IT service provider that we could work with seamlessly in partnership. Fenwick Software was professional and responsive with the right expertise in ERP– making them a good fit for our organisation,” said Craig Bishop, Manager Information Technology Services, Alex Fraser Group.

Following the discovery process, Fenwick Software developed a business requirements roadmap to enhance enwis and replace the existing accounting, payroll and multiple invoicing systems into a single integrated solution. Freeing Alex Fraser from its reliance on disparate systems, enwis had the power and functionality to replace Nexus, QPack, RMS and Attaché in a single implementation, from the weighbridge right through to the General Ledger. Enhancements included customised eDocuments that allows quotes and invoicing to be automatically e-mailed to its clients; integration with payroll; and real-time integration to the remote weighbridge operators. Data was standardised and integrated into a single SQL server and mapped to support the business processes.

Fenwick Software’s ERP solution has impacted many facets of our business, from improved customer service to reduced operational costs

Peter Robertson, Group Finance and Administration Manager, Alex Fraser Group

With a user-friendly interface, data became fully visible across the organisation in a meaningful format, allowing slicing and dicing as well as the production of complex reports at the click of a button. “Fenwick Software provided excellent project management and support throughout the project,” said Craig. Creating a central IT hub based in Melbourne, Fenwick Software rolled out its answer to the ERP challenge in three phases across two states, with zero downtime to the organisation. “The solution provided by Fenwick Software is easy to use and implement, allowing for quick rollout to new sites,” said Peter Robertson, Group Finance and Administration Manager, Alex Fraser Group.


Three months on, and Alex Fraser is starting to realise the benefits of the new system in line with expectations.

Customer service

Customer service has improved, with weighbridge ticket errors being reduced by more than 75%. This simple improvement alone has allowed Alex Fraser to service is clients more quickly and accurately, increase business capacity, and reduce duplicated efforts in the Accounts Department.Working environment

The work environment has been simplified and there is less pressure on staff. Manual processes in the weighbridge have been reduced by at least 55%, and further improvements are likely as the system is optimised in use.

Access to information

The solution provided by Fenwick Software is easy to use and implement, allowing for quick rollout to new sites

Peter Robertson, Group Finance and Administration Manager, Alex Fraser Group

Instead of knowledge being held by a select group of individuals, information is now available for all team members to access for improved performance levels and greater staff support at peak times. Data is now visible for improved inter-department communications, and management is equipped with real-time information for better decision making. Sales people have more reliable product information to keep customers informed, which has improved sales and shortened the sales cycle.

“Fenwick Software’s ERP solution has impacted many facets of our business, from improved customer service to reduced operational costs,” said Peter Robertson. Alex Fraser will look to Fenwick Software to assist in optimising the solution and for further enhancements. These will include the creation of intuitive user-interfaces with drag and drop functionality for the dispatch team; additional modules from enwis with PDA integration to the trucks; further development of the BI data analysis solution; and caller ID functionality.

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