Microsoft Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster.

Dynamics 365 Sales is adaptive sales platform that forms part of the Microsoft Dynamics 365 family of products. It works alongside other products such as Microsoft 365, Dynamics 365 Customer Service and Dynamics 365 Business Central.

Powerful account and customer management

Account and contact overview: Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. Streamline your sales operations, foster strong customer relationships, and drive sales performance to new heights.

Give your customers a great experience: Whether you’re preparing for your next meeting with a customer, or looking ways to engage with them, make sure you take the best action relevant to your customer.

Easily identify what’s next

Prioritized work list: Start your day simply with a day-to-day focus list of sales activities to complete.

Pipeline tracking: Get a simple overview of ongoing opportunities at a glance.

Sequence workflows: Guide salespeople through a set of steps to ensure opportunity wins and leads qualifications.

Lead & opportunity scoring: Is a lead worth your time? Use automatic scoring to help prioritise your leads and make sure you spend time where it counts.

Customization and automation

Sales workflow automation: Streamline your sales processes with customizable workflows that reduce manual tasks and allow your sales team to focus on selling.

Extend on and future-proof: Build on Dynamics 365 Sales to add functionality to suit your business both now and in the future as your business expands.

Comparing the different versions

There are three main licensing options for Dynamics 365 Sales:

  1. Professional
  2. Enterprise
  3. Premium

You can read more about the licensing differences on Microsoft Learn.

FeatureDynamics 365 Sales ProfessionalDynamics 365 Sales EnterpriseDynamics 365 Sales Premium
Unlimited users
Mobile app
Microsoft 365 integration
Sales force automation: Leads, opportunities, accounts, contacts, products and price lists, bundles, quotes, orders, and invoices
Reporting and dashboards with Power BI and Excel.
Conversation intelligence: Conversation analysis and keywords, competitive products and brand analysis, pipeline analysis, seller behaviour analysis, coaching tools, personalised seller dashboards.
Advanced sales force automation: Forecasting, assistant cards, competitors, sales goals, and territory management.
Sales engagement: Business card reader, premium assistant cards, sales accelerator, predictive lead & opportunity scoring, pipeline intelligence, relationship analytics.
Advanced sales engagement: Who knows whom, notes analysis, predictive forecast
Custom apps using Power Apps

See Dynamics 365 Sales in action

If you’d like to walk through the product, try the Sales Acceleration Guided Tour.