Technology and business requirements rarely stand still. Over time, systems need to be updated to maintain performance, security, and alignment with how your organisation operates today.
Fenwick specialises in upgrading Microsoft business systems used by Australian organisations, with a strong focus on:
With over 50 years of experience, we deliver structured, low-risk upgrades that protect existing business logic while moving your systems into a more modern, supported environment.
An upgrade is the process of moving from an existing Microsoft business system to a newer version or cloud environment. This may include staying within Microsoft Dynamics 365 Business Central on-premises, moving from NAV into Business Central, or transitioning legacy CRM environments into Microsoft’s cloud-based platform.
Unlike a full replacement, an upgrade focuses on retaining proven processes while modernising the underlying platform. This approach helps reduce disruption, preserve familiar workflows, and maintain continuity across finance, operations, and customer management.
Upgrades typically introduce improved performance, security, reporting capability, and integration across Microsoft technologies such as Power BI and Microsoft 365.
Both on-premises and cloud deployments, including older Business Central versions. Upgrades may involve moving to the latest release, modernising customisations, or transitioning from on-premises to Microsoft’s cloud environment.
Older NAV environments, including heavily customised on-premises systems. We support upgrades to Dynamics 365 Business Central, including full re-platforming or staged transition approaches depending on system complexity.
On-premises CRM environments transitioning to modern Microsoft cloud-based Customer Engagement applications. This includes migration of core data, workflows, and integrations into the current Microsoft platform.
Our upgrade approach is designed to deliver a structured and controlled transition to a more current and capable system environment. We focus on understanding your existing setup in detail before defining a clear pathway forward.
Each stage is planned to reduce risk, maintain continuity, and ensure your upgraded system reflects how your business operates.
We assess your current systems, infrastructure, customisations, integrations, and business processes to define the upgrade scope, requirements, and overall approach.
Workshops are conducted with your team to review processes, identify required changes, and confirm how the upgraded environment should operate.
New environments are prepared and configured, while existing customisations are reviewed, refined, and merged where required.
We prepare and validate data before completing test upgrades and working with your team to confirm processes, integrations, and functionality operate as expected.
We prepare your team for transition through training and go-live planning, then carefully manage cutover activities to minimise downtime and disruption.
Following go-live, our team remains available to provide support, resolve issues, and assist users as they transition to the upgraded system.
We can help you assess your current environment, recommend the right products, then support deployment, training, and adoption across your business. Get in touch with our local team to talk through next steps.
