Reimplementation delivers multiple improvements for Avem Quirks
Avem Quirks Ltd is Australia’s leading supplier of equipment and services to the food service and convenience markets. The company works in conjunction with food equipment manufacturers and food product suppliers, offering low skill, high margin solutions for the food retail industry. Design, merchandising and store layout consultancy can also be provided, capitalising on Avem’s wealth of experience in the food retail industry.The company employs 35 people and has an annual turnover in excess of $16 million.
The business challenge
Avem first purchased Microsoft Dynamics NAV in 2004, but later realised the company hadn’t gained full benefit from the implementation. The original software suppliers had not fully understood Avem’s issues and objectives, so requirements were underestimated and implementation inadequate. Process redesign was poor, there were multiple entries of data and the system was cumbersome and complex.
After thorough assessment, Fenwick Software recommended a full reimplementation, rather than attempting to update the initial implementation. This resulted in multiple improvements.
- More accurate information assists business processes and decision making
- More accurate reports are generated
- Staff have adapted to the new system following expert support from Fenwick Software
- Client web portal successfully redeveloped
If you would like to see how Fenwick Software can help you achieve similar results in your organisation, simply download the full case study or contact our office for a business requirements discussion.