ERP implementation is effective only when it is tailored to the specific needs of the business. To achieve this, our consulting team works closely with your staff right through every aspect of analysis, design, testing, training, and roll out. For your long-term success, they are available with advice and support so that your systems remain relevant as your business changes and grows.
When you license Microsoft Dynamics NAV, you obtain the benefits of all the intellectual property that has gone into the design of this software product. You get world’s best practice as refined by over 100,000 businesses like yours who are using it to run their business every day, and the extensive R&D from the NAV team in Copenhagen.
From Fenwick you get advisors who are expert in ERP systems and providing reliable and effective Microsoft Dynamics NAV services. They have an in-depth knowledge of the NAV product and how to mould it to your requirements. They have the ability to facilitate discussions with your staff about how to improve the way you do things. Your own staff are crucial to the solution. They bring an understanding of how your business actually works and where they want to take it. They bring the enthusiasm to innovate your processes so that your business runs smoothly and profitably.
The implementation of new systems is the opportunity to engage your staffs’ minds in your business, to get them thinking about how to improve your processes. If you get this right you gain a continuing benefit. Your staff keep thinking; they keep improving your systems. Your business becomes more efficient, and more profitable.
Our role is firstly to understand the technology and what it can do for our clients’ businesses then to understand our clients’ businesses so that we can devise ways to use this technology in the most effective way. In our work, it is our responsibility to engage client staff in the thinking process, to facilitate discussions about what is possible and how in collaboration we might design improved processes.
Engaging the company’s staff in business process improvement is the most enduring benefit we give our clients.
The foundation for your solution is built during a series of Business Process Analysis and Design workshops with your staff. We facilitate the workshops to examine your business processes, map them onto the features provided by the software and design the solution to fit your needs.
To ensure that the solution will meet your needs, we facilitate a series of pilot sessions with your staff to simulate “a day in the life” of your business from start to finish.
People can easily become overloaded with information during the critical training phase. To help your staff, we provide customised hands-on classroom training that is relevant to their job function.
Success doesn’t happen by accident. Every project is thoroughly planned. Risks are identified, contingencies planned for, roles and accountabilities defined, and success criteria identified, quantified and agreed. Regular status reports and our project collaboration web site keep you in control of the ERP implementation services process along the way.
We recognise that the transition to a new business system can be an anxious time, so members of our consulting team will be on-site in your organisation to provide effective support to your staff, ensuring they quickly become comfortable and productive users.
To help you to use the system effectively, on a day to day basis, we provide ongoing support services including:
Life doesn’t stand still – even after your new system is up and running. An integral part of our ERP implementation services is to continue to help you by adapting your systems to changing requirements or implementing it in new areas of the business. Our consulting advice ensures your systems continue to meet your business requirements.