Business systems continue to evolve long after implementation. As business requirements change, users grow, and new technologies emerge, ongoing support helps ensure your environment continues to deliver value.
Fenwick provides local Australian-based support services for Microsoft business applications, helping organisations maintain, improve, and extend their systems over time. While Microsoft Dynamics 365 Business Central remains our core focus, we also support a range of complementary Microsoft technologies including Dynamics 365, Power BI, Microsoft 365, Copilot, and security solutions.
While most organisations focus heavily on getting an ERP system live, what happens after go-live is just as critical. Once day-to-day operations resume, post-implementation support often becomes less of a focus.
However, this stage is where businesses start to uncover new requirements, refine processes, onboard new users, and adapt the system to real-world use. Without the right support in place, opportunities to improve system performance and usability can be missed.
Whether you are an existing Fenwick client or looking for a new technology partner, our team provides responsive support backed by decades of Microsoft experience and a deep understanding of business processes.
Our support services extend across the Microsoft ecosystem and supporting applications.
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We’ve been working with Microsoft Dynamics 365 Business Central for over 25 years. A significant portion of our work is focused specifically on ongoing operations support, helping businesses not only maintain their systems, but also improve how they use them as they evolve.
Support is about more than resolving issues as they arise. It requires a partner who understands your environment, your users, and how your systems support day-to-day operations.
This includes implementing features not prioritised during go-live, adjusting workflows as business requirements change, supporting new team members, and providing refresher training where needed. It ensures the system continues to reflect how the business actually operates.
We also support businesses that have transitioned from other partners, often due to gaps in post-go-live assistance, limited training, or the need for more responsive local support.
Our support services are designed to help organisations maintain, improve, and extend their Microsoft environments over time. Whether you require day-to-day assistance, specialist consulting, or ongoing system enhancements, our team provides support aligned with your operational requirements and future plans.
Our support team provides ongoing assistance for technical issues, troubleshooting, and day-to-day user support.
We assist with system monitoring, environment management, user administration, and operational maintenance activities.
Support is available for system improvements, customisations, additional functionality, and evolving business requirements.
We help review and refine system performance, reporting, workflows, and SQL environments to support efficiency and stability.
Practical support and training are available to help users work effectively with the system and adapt to new functionality over time.
We assist with version upgrades, patch management, and ongoing recommendations to ensure your systems remain current and aligned with operational needs.
Fenwick has teams based in Melbourne, Brisbane, and Sydney, allowing us to provide local support across Australia. This presence makes a meaningful difference in how we work with clients, particularly when it comes to training, collaboration, and resolving complex issues.
While remote support is effective for many day-to-day requirements, in-person engagement often leads to stronger outcomes. Being on-site allows us to better understand how teams operate in practice, observe workflows directly, and provide more practical, tailored guidance.
For many organisations, this combination of local presence and technical expertise helps build stronger long-term partnerships and more effective system outcomes.
We maintain access to documentation and help resources across various Microsoft Dynamics environments, supporting users with system guidance and version-specific information where required.
We can help you assess your current environment, recommend the right products, then support deployment, training, and adoption across your business. Get in touch with our local team to talk through next steps.
